Returns & Exchanges
OfficialWatches offers a 30-day return policy for all timepieces, provided they are returned in their original, unworn condition with all protective packaging and security tags intact. We strive to ensure your complete satisfaction with every luxury purchase.
Initiate Your Return
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the watch in its original presentation box, including all warranty cards and manuals, and pack it securely inside a secondary shipping carton.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location to ensure the high-value shipment is fully insured.
Inspection and Refund
Once our horologists verify the watch's condition and serial numbers, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing